SIR20216
Certificate II in Retail Services
The SIR20216 Certificate II in Retail Services is a nationally recognised qualification that prepares individuals for work in entry-level retail roles, such as retail assistants or sales team members. Learners in this program develop core skills in customer service, stock handling, store presentation, and retail technology while working under supervision in real retail environments.
Overview
This qualification suits those starting their career in retail or currently employed in junior roles seeking to formalise their experience. Delivery is workplace-based and supported by online and trainer-led learning, ensuring training is practical, flexible, and aligned to the learner’s role.
Learning content
Key topics covered in this course include customer service and communication, point-of-sale operations, and using retail systems effectively. Students also learn the fundamentals of store merchandising and visual display techniques to enhance customer engagement.
The course also explores stock control procedures and workplace health and safety practices relevant to retail settings. Graduates finish the program with essential, job-ready skills that support entry into the retail industry and offer a strong foundation for further study or progression into more senior retail roles.
Units of Competency
Core units
- SIRXCEG001 Engage the customer
- SIRXCOM001 Communicate in the workplace to support team and customer outcomes
- SIRXIND001 Work effectively in a service environment
- SIRXIND003 Organise personal work requirements
- SIRXPDK001 Advise on products and services
- SIRXRSK001 Identify and respond to security risks
- SIRXWHS002 Contribute to workplace health and safety
General Elective units
- SIRRINV001 Receive and handle retail stock
- SIRRMER001 Produce visual merchandise displays
- SIRXIND002 Organise and maintain the store environment
- SIRXIND004 Plan a career in the retail industry
- FSKLRG09 Use strategies to respond to routine workplace problems
Optional elective units
- SIRRFSA001 Handle food safely in a retail environment
- SIRRMER002 Merchandise food products
- SIRXOSM001 Identify and review social media and online platforms for organisational use
- SIRXPDK002 Advise on food products and services
- BSBWOR024 Use business technology
- SIRXCEG008 Manage disrespectful, aggressive or abusive customers
Eligibility
- Students must meet the minimum working age for the relevant role and be able to engage safely in the work environment.
- Students must be recently employed in a suitable retail role. Employment must be with an employer in a retail business such as a supermarket, department store, pharmacy, food outlet, convenience store, or specialty retailer.
- Students must have ongoing access to a real retail work environment where practical skills and assessment activities can be completed. This includes direct access to customers, point-of-sale systems, stock management processes, and retail operations aligned to the qualification outcomes.
Inspire global College will confirm workplace suitability during enrolment and through employer engagement
Enrolment
All students will be required to create or obtain their personal USI. Certificates cannot be issued without this code.
Refer to the Australian Government USI website where you can:
Duration
12 Months
Structure
12 Units
Delivery
Blended
Location
Level 1, 433 Boundary St, Brisbane QLD 4000
LLND Skills
You will require the Language, Literacy, Numeracy and Digital Skills to
Read and Comprehend the course learning content
Conduct a basic internet search
Engage in online learning, including video conferencing sessions
Use a range of software to communicate electronically and create simple documents
Want to know more?
Inspire Global College is here to help. Fill out the form or get in touch with our Student Support team on 07 3556 3801 or admin@inspireglobalcollege.edu.au