Certificate II in Hospitality

This qualification is ideal for students undertaking workplace-based training and provides a strong starting point for those beginning their career in the hospitality industry. Through a combination of structured instruction and hands-on experience, learners will develop core skills in customer service, food and beverage handling, hygiene and safety, and effective teamwork. All training and assessment outcomes are aligned to national industry standards.

The program is tailored for new or early career entrants who are currently working in entry-level hospitality roles and seeking to build their capability across a range of operational duties. Participants may include school-leavers, career starters, or individuals transitioning into hospitality from other industries. For many students, this will be their first formal qualification while gaining experience in cafés, restaurants, pubs, clubs, hotels, motels, or resorts.

As students progress, they’ll move from performing basic job tasks to taking on more independent responsibilities in the workplace. The program lays a solid foundation for further development into specialist roles such as barista or front-of-house worker, or provides a clear pathway to higher-level qualifications, including the Certificate III and IV in Hospitality.

Learners will develop foundational hospitality service and operational skills, with a strong focus on safe and hygienic practices relevant to their specific work roles. The course also builds effective communication skills for interacting with both customers and team members, while reinforcing the principles of quality service delivery in real time hospitality settings. As students gain experience, they’ll build confidence and consistency in performing routine workplace tasks, helping them become reliable and capable members of the hospitality team.

• Students must meet the minimum working age for the relevant role and be able to engage safely in the work environment.
• Students must be recently employed in a suitable hospitality role. Employment must be with an employer in a venue such as a café, restaurant, club, motel, or accommodation service.
• Students must have ongoing access to a real hospitality work environment where practical skills and assessment activities can be completed. This includes access to customers, service facilities, and tasks aligned to the qualification outcomes.

Inspire global College will confirm workplace suitability during enrolment and through employer engagement

All students will be required to create or obtain their personal USI. Certificates cannot be issued without this code.

Refer to the Australian Government USI website where you can:

SITHFAB021

Certification requirements differ across states and territories.

SITXFSA005

Food handlers must comply with the requirements contained within the Australia New Zealand Food Standards Code. In some States and Territories businesses are required to designate a food safety supervisor.