SIR40316
Certificate IV in Retail Management
The SIR40316 Certificate IV in Retail Management is a nationally recognised qualification designed for experienced retail professionals who lead teams and oversee daily store operations. Ideal for team leaders, supervisors, and department managers, this course supports those ready to take the next step in their retail career by building the skills to manage people, drive performance, and contribute to business success with confidence and independence.
Overview
This program is designed for existing workers in the retail industry who are currently employed in, or transitioning into, supervisory, team leader, or department management roles. Learners typically have experience in customer-facing retail operations and are seeking to formalise their skills, develop leadership capabilities, and progress into more senior roles within their organisation.
Inspire Global College delivers the program through a flexible, workplace-based model supported by online learning and trainer-led coaching. Training is contextualised to each learner’s job role, ensuring relevance and practical application in a real retail setting.
Learning content
This qualification is ideal for retail team leaders, supervisors, and department managers who want to formalise their existing skills and leadership experience. It’s designed to strengthen your ability to manage teams and day-to-day operations effectively, while also preparing you to step confidently into more senior retail management roles.
Units of Competency
Core units
- SIRRRTF002 Monitor retail store financials
- SIRXCEG004 Create a customer-centric culture
- SIRXHRM002 Maintain employee relations
- SIRXMGT002 Lead a frontline team
- SIRXRSK002 Maintain store security
- SIRXSL003 Achieve sales results
- SIRXWHS003 Maintain workplace safety *
SIRXWHS003 has a prerequisite of SIRXWHS002 Contribute to workplace health and safety
General Elective units
- SIRRFSA001 Handle food safely in a retail environment
- SIRRFSA002 Supervise a food safety program *
- SIRXHRM001 Recruit, select and induct team members
- BSBSMB421 Mange small business finances
*SIRFSA002 Requires SIRFSA001 Handle food safely in a retail environment as a pre-requisite
Optional elective units
- SIRXCEG008 Manage disrespectful, aggressive or abusive customers
- SIRRMER003 Coordinate visual merchandising activities
Eligibility
- Students must meet the minimum working age for the relevant role and be able to engage safely in the work environment.
- To enrol in this course, students must have successfully completed a Certificate III in Retail, which provides the essential foundation in customer service, retail operations, stock handling, and the use of retail systems.
- Alternatively, students may be eligible if they can demonstrate relevant industry experience in a role that aligns with the core competencies of the SIR30216 Certificate III in Retail. Evidence of this experience will be required as part of the application process.
- Students must be currently employed in a retail setting with responsibilities aligned to team leadership or supervisory functions. This may include roles such as team leader, shift supervisor, department manager, or assistant store manager.
Inspire global College will confirm workplace suitability during enrolment and through employer engagement
Enrolment
All students will be required to create or obtain their personal USI. Certificates cannot be issued without this code.
Refer to the Australian Government USI website where you can:
Duration
12 Months
Structure
11 Units
Delivery
Blended
Location
Level 1, 433 Boundary St, Brisbane QLD 4000
Want to know more?
Inspire Global College is here to help. Fill out the form or get in touch with our Student Support team on 07 3556 3801 or admin@inspireglobalcollege.edu.au