SIR30126
Certificate III in Retail
The SIR30216 Certificate III in Retail is a nationally recognised qualification designed for individuals working in the retail sector who are ready to build on foundational skills and take on greater responsibility. Learners at this level perform a range of advanced tasks and may provide guidance to other team members during daily operations.
Overview
This program is ideal for those currently employed in roles such as retail assistants or team members who are seeking to formalise their experience and progress into supervisory or senior customer service roles.
Learners gain the practical skills and confidence needed to advance in the retail industry, with clear pathways into roles such as team leader or department supervisor, or further study at Certificate IV level.
Learning content
Training is delivered through a workplace-based model, complemented by online resources and trainer-led sessions to support learning and practical application. The course covers a range of key retail topics including customer service, complaint handling, and using point-of-sale systems with confidence.
Units of Competency
Core units
- SIRXCEG001 Engage the customer
- SIRXCEG002 Assist with customer difficulties
- SIRXCEG003 Build customer relationships and loyalty
- SIRXCOM002 Work effectively in a team
- SIRXIND001 Work effectively in a service environment
- SIRXRSK001 Identify and respond to security risks
- SIRXSL001 Sell to the retail customer
- SIRXWHS002 Contribute to workplace health and safety
General Elective units
- SIRRINV001 Receive and handle retails stock
- SIRRRTF001 Balance and secure point-of-sale terminal
- SITXFSA005 Use hygienic practices for food safety
- SIRRMER003 Coordinate visual merchandising activities
- SITXFSA006 Participate in safe food handling practices
Optional elective units
- SIRRFSA001 Handle food safely in a retail environment
- SIRRFSA002 Supervise a food safety program *
- SIRXHWB001 Maintain personal health and well being
- SIRXPDK002 Advise on food products and services
- SIRXMKT001 Support marketing and promotional activities
- SIRRMER001 Produce visual merchandise displays
- SIRRMER002 Merchandise food products
- SIRRINV002 Control stock
*SIRFSA002 Requires SIRFSA001 Handle food safely in a retail environment as a pre-requisite
Eligibility
- Students must meet the minimum working age for the relevant role and be able to engage safely in the work environment.
- Students must be recently employed in a suitable retail role. Employment must be with an employer in a retail business such as a supermarket, department store, pharmacy, convenience store, or specialty retailer.
- Students must have ongoing access to a real retail work environment where practical skills and assessment activities can be completed. This includes direct access to customers, point-of-sale systems, stock management processes, and retail operations aligned to the qualification outcomes.
Inspire global College will confirm workplace suitability during enrolment and through employer engagement
Enrolment
All students will be required to create or obtain their personal USI. Certificates cannot be issued without this code.
Refer to the Australian Government USI website where you can:
Duration
12 Months
Structure
13 Units
Delivery
Blended
Location
Level 1, 433 Boundary St, Brisbane QLD 4000
LLND Skills
You will require the Language, Literacy, Numeracy and Digital Skills to
Read and Comprehend the course learning content
Conduct a basic internet search
Engage in online learning, including video conferencing sessions
Use a range of software to communicate electronically and create simple documents
Want to know more?
Inspire Global College is here to help. Fill out the form or get in touch with our Student Support team on 07 3556 3801 or admin@inspireglobalcollege.edu.au